Frequently Asked Questions (FAQ)

General Questions

What is Focus in Pix?
Do I need to install anything on my computer to use Focus in Pix?
How do I use Focus in Pix?
How do I get my Focus in Pix projects printed?
Am I able to print my Focus in Pix project on my home printer?
Do I need an internet connection to use Focus in Pix?
Can a friend and I work on the same Focus in Pix project together?
How long will it take to complete my order?

Software, Operating Systems, Installation & Updates

Which computer operating systems will Focus in Pix work on?
How do I install Focus in Pix onto my computer?
What does it mean when the software prompts me to update?
What is an application update?
While updating my software, I receive an error or my connection times out. Is there anything that will fix this?
Where are my Focus in Pix projects saved on my computer?

Using Focus in Pix Software

Starting a New Project

There are only a few projects that show when I open my software. Why can’t I find the type of project I want to create with Focus in Pix?

Adding Photos

How do I import my photos into Focus in Pix?
Can I import just one photo instead of an entire folder into Focus in Pix?
How do I add my pictures to the page?
What types of image files can be imported into Focus in Pix?
Am I able to import a .PDF into Focus in Pix?
Where should I store my photos that I plan to use on my project?
Is there a way to sort my pictures after they have been imported into Focus in Pix?
A red ‘!’ icon appears on my pictures. What does this mean?
A red ‘!’ icon appears indicating ‘Missing Pictures.’ How can I fix this?
A red ‘!’ icon appears indicating ‘Low Quality Pictures.’ How can I fix this?

Picture Boxes, Cropping and Enhancement Tools

How to I resize a picture box on my page?
How do I crop my photos?
Can I rotate a photo or text box?
Am I able to lighten or darken photos on my page?
Are there any picture adjustment tools?
The pictures on my project page look very blurry. Is this an accurate view of how my pictures will print?
How do I add colored borders to my pictures?
A red ‘!’ icon appears on my pictures. What does this mean?
A red ‘!’ icon appears indicating ‘Missing Pictures.’ How can I fix this?
A red ‘!’ icon appears indicating ‘Low Quality Pictures.’ How can I fix this?

Page Backgrounds

How do I change the background of my page a solid color?
How do I change the background on my page to a background image?
How do I add my own custom image backgrounds to Focus in Pix?

Text and Fonts

How do I add text to my page?
What fonts can I use?
How do I change the font style and font size?
How do I change the font color?
How do I fix ‘Text Overflows Box’ error?

Page Bleed and Safe Area

What does ‘bleed’ mean?
What is the red line that shows around the perimeter of my pages on my project design page?

Add, Delete and Rearrange Pages

What is the minimum number of pages allowed in Photo Books?
What is the maximum number of pages allowed in Photo Books?
How do I add more pages to my photo book?
How do I delete pages in my photo book?
How do I rearrange pages in my photo book?
Is it possible to duplicate pages of my book?
While working on a photo book, is there an easy way to switch between themes and sizes?

Scrapbook

What are ‘Scrapbook’ items?
How do I add a ‘Scrapbook’ item to my page?
How do I make a scrapbook images larger or smaller on the page?
Am I able to flip and rotate scrapbook images?
How do I add my own clip art (or Scrapbook items) to Focus in Pix?

Other

Can I get a .PDF file of our final project?
Am I able to save a .PDF of my project?
Am I able to print my project?
A gray box on my design doesn’t show when I preview my project. How do I get the gray box to show?
How do I arrange elements on my page to overlap in front of or in back of each other
Why can’t I move certain elements on pre-designed Page Styles?
I have designed my own page layout design which I would like to use on other pages and in other projects. How do I save my new layout design for future use?
How can I magnify my page view so I can see fine detail in my design?
Where is spell check?
When clicking on ‘Open an Existing Project’, my previously saved project does not appear in the list. Has my project been deleted?
How do I transfer my project from one computer to another?
Where are my Focus in Pix projects saved on my computer?
How do I access the right-click menu options if I am using a mac mouse?

Questions Related to Booklets and Adoption Profiles

What Focus in Pix products are recommended when making an Adoption Profile?
What is the minimum number of pages in a booklet?
What is the maximum number of pages in a booklet?
How do I delete pages in my photo book?
Am I able to delete only one page in my project?
How do I add pages to my booklet project?
How do I rearrange pages in my photo book?
Is it possible to duplicate pages of my book?
Can my booklet project be printed as single, individual pages instead of a booklet?
Can I get a watermark-free PDF file of our final project so it can be shared with others online or via email?
Am I able to make a PDF of my project?
Am I able to print a proof of my project?
Am I able to share my project with others online?
What is the best way to proof a project before ordering a large quantity?
How do I reorder my project?

Creating Calendars

When I start to create an 11 x 8 1/2 flip calendar, the first month in the calendar is not the correct month. How do I change the month pages on my calendar?
When I start to create a large wall calendar, I am forced to add my pictures while opening the project. Do I need to use the wizard to create my calendar?
How do I change which pictures show on each page?
How do I customize my Calendar with different backgrounds?
Can I customize my calendar with different fonts?
Can I add additional month pages to my calendar?
Can I add a custom text box to specific calendar dates on my calendar page?
Can I add a custom photo to specific calendar dates on my calendar page?

3rd Party Software, Scanning and Other Questions

I plan to scan in some images so I can use them in my Focus in Pix project. What size do my photographs and images need to be?
What types of image files can be imported into Focus in Pix?
How do I import photos from iPhoto?
How do I import photos from Mac ‘Photos’ application?
Our professional photographer gave us the digital files of the photographs he took of us (me). Do we still need to provide a copyright release?
Am I able to create my pages in a program such as Photoshop and import my pages into Focus in Pix?
Can I print my book on my own printer?
How do I access the right-click menu options if I am using a mac mouse?
I want to be sure my projects are backed up with my backup software. Where are my Focus in Pix projects saved on my computer so I can be sure to add it to my backup routine?

Questions about Ordering, Order Processing, Shipping, & Pick-up

How do I place an order?
What payment options are available
How does the artwork get submitted for my order?
I do not see a dialog box asking me to upload my files.
Do I need an account to create a project?
I’ve created a project and started to order it. I can’t remember my Login name and/or Password.
When clicking on ‘Open an Existing Project’, my previously saved project does not appear in the list. Has my project been deleted?
While placing my order, I receive an alert about ‘Low Resolution’ photos. How do I fix this?
While placing my order, I receive an alert about ‘Missing Photos.’ How do I fix this?
While placing my order, I receive an error or my connection times out. How do I place my order?
While uploading my order, the upload stops or times out when trying to upload a certain page or a certain image. How can I fix this issue?
I want to place another order for something I previously ordered. Is there an easy way to order my project again?
I ordered my book, now can I order another book in a different size?
Several family members loved the book I made so much, they want to order the exact same book! Is there a way for them to order my book?
How long will it take to complete my order?
Can I make a change after my order has been placed?
Where can I pick up my order?
Can my order be shipped to my address?
What are your business hours?

If you did not find the topic you were looking for, please check the below pages / links for additional topics and tutorials.

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