Frequently Asked Questions (FAQ)

There are two ways to change the months in your 11″ x 8 1/2″ calendar, each requiring you to change each month or each page manually.

The easiest way is to replace each month page in your project before you start to design your calendar. (Note: You will need to replace all month pages manually with consecutive months as explained below):

1. Click on the Page Style tab near bottom of screen
2. Scroll through the Page Styles to find the appropriate month layout
3. Drag-and-drop the the appropriate Page Style month page onto the page to replace it.
4. Continue to do this on each month page. Double-check your calendar pages to make sure each month is in the correct order.

If you have already designed your pages, you might find it useful to change each month using the scrapbook images of the months. These are found in the Scrapbook tab near the bottom of your screen. To change a month on a page, scroll through the scrapbook items to find the correct month. Then drag-and-drop it onto the page in the area of the page where the month shows. Make sure that before dropping it into this area, you see a blue line around the area where you will be replacing the image before you drop it onto the page. This insures that the previous calendar image will be replaced with the new one.

The large wall calendars are slightly different types of projects in comparison to the 11 x 8.5 flip calendar. When creating a wall calendar, it is necessary to import some of your pictures first. The software will build a default calendar style using your pictures, however you can edit your calendar once it is open to change where pictures are added and page layouts.  Additionally, the calendar month text and date text can be changed to different fonts and colors if you like.

When creating a wall calendar (11 x 17 or 12 x 25 1/2), it is necessary to import all or some of your pictures first. The software will build a default calendar style using these pictures, however you can add more pictures and edit your calendar once it is open to change where pictures are shown. You can also change the page layouts by dragging and dropping “Page Styles” onto any page.

You can replace any picture by dragging and dropping a different picture from the “Pictures” tray into the picture box. (Be sure to import your pictures first using the “+” button in upper left corner.)

There are two different kinds of backgrounds. 1) Background Images and 2) Solid Background Colors.

Background Images: We have added many background images into the “Backgrounds” library. Click on the “Backgrounds” tab near the bottom of your screen. Scroll through to find an image you would like to add to the background. Drag-and drop the background image onto the page background area.

Solid Background Colors: Click on the “Page Background” tab found on the right of your screen (the icon looks like a blank piece of paper).  Click on the color square to select or mix a color.  (This will utilize your computer operating system’s color mixer.) Note: you must remove any background images assigned to the page in order to see a page background color.

11″ x 8 1/2″ Flip Calendar: The fonts used on the calendar month name and date cells cannot be edited. This is because we have created these calendars as images and imported them into the software. You can add custom text to any calendar cell, on top of the original calendar (see instructions below under topic, “Adding custom text to a specific calendar date”).

Large Wall Calendars (11″ x 17″ and 12″ x 25 1/2″ wall calendars):  You can change the font and text color on the calendar by clicking on the calendar edit button found right above the page. Sometimes adding a white box behind the calendar area, or choosing a different Page Style may work best with different backgrounds.

With either calendar project, you will want to be mindful of using an appropriate text color against different background choices to achieve the best readability.

Yes, you can add pages (months) to any calendar project.

• The 11″ x 17″ and 12″ x 25 1/2″ wall calendars can be customized up to 18 months.
• The 11 x 8 1/2 calendar can be customized to include up to 24 months.

Adding months to 11 x 17 and 12 x 25.5 wall calendar: When opening up a wall calendar project, select how many months your calendar will include in the “Choose Options” step. Your calendar can include up to 18 months. (Additional fees apply when adding extra pages. See calendar pricing for more information.)

Adding months to the 11″ x 8.5″ calendar:  This calendar is built differently than the wall calendar projects. The default calendar will open to include 12 months.  This calendar can be customized to include up to 24 months at an additional cost (see calendar pricing for more information).

Special note about months (11″ x 8.5″ calendar only): 
The default calendar including 12 months usually begins with a recent month.  To add months and customize month pages, please follow the below steps:

1. To add pages to your project, select from the top menu PAGE > INSERT.  (Note: The additional page spread will be added BEFORE the page selected, but you can always rearrange pages using PAGE > REARRANGE PAGES… if needed.)
2. Click on the Page Style tab near bottom of screen
3. Scroll through the Page Styles to find the appropriate month layout
4. Drag-and-drop the the appropriate Page Style month page onto the page to replace it.
5. Continue to do this on each month page. Double-check your calendar pages to make sure each month is in the correct order.

Yes, you can add a text box to any calendar. Be sure to zoom in on the page so you can see detail closer for best placement. Below are the suggested steps to adding a custom text box to a calendar. (11 x 8 1/2 and 11 x 17 calendars only)

Adding a custom text box to a specific calendar date:

1. Click on the “Scrapbook” tab near the bottom of your screen.
2. Scroll completely to the right to find the item titled, “CUSTOM TEXT BOX”.
3. Drag and drop the “CUSTOM TEXT BOX” onto the date box you wish the custom text to appear. Adjust position with mouse pointer (click and drag text box into place).
4. Double-click on the custom text box that you placed on your page. A blinking cursor will appear when you are in “edit mode” within the text box. Click and drag over existing text to highlight it. Then type in custom text to replace existing text.
5. Change font, text size, alignment and other attributes in the Text Attributes panel (look under the “T” icon on the right side of your screen). You must select / highlight the text before changing attributes.

NOTE: You may find it useful to zoom into your page using the magnifying glass or “View” > “Maximum Zoom” from the top menu. When in “Maximum View” mode, you may need to use the scrollbar to locate the proper area on the page. To return to standard view, choose “View” > “Minimum View” from top menu.

Yes, you can add a picture to your calendar date. Be sure to zoom in on the page so you can see detail closer for best placement. Below are the suggested steps to adding a picture to a calendar date. (11 x 8 1/2 and 11 x 17 calendars only)

How to add a photo with text to a specific calendar date:

1. Zoom into the page and find position where picture and text box will be added.
2. Click on the “Scrapbook” tab near the bottom of your screen.
3. Scroll completely to the right to find the items titled, “PIC WITH TEXT” and “PIC W/TEXT FADE”
4. Drag and drop either “PIC WITH TEXT” or “PIC W/TEXT FADE” onto the date box you wish the custom picture and text to appear. This will add both a picture box and a text box to your page.
5. Adjust position and size of newly added picture and text box using mouse pointer. (Note, not all cells on each calendar month are the same size, so adjusting each new picture box will be necessary.
6. Drag a picture from “Pictures” tray into picture box. Take extra care to not drag the picture onto the calendar month image. To adjust cropping, double-click on filled picture box to access the crop tool.
7. Double-click on the text box to highlight and change placement text in text box. Change font, text size, alignment and other attributes in the Text Attributes panel (look under the “T” icon on the right side of your screen).
8. To return to standard view, choose “View” > “Minimum View” from top menu.

NOTE: While magnified, items on your page may appear blurry because your computer system is managing memory. Right-click on any item and choose “Show High Quality Picture” see a better representation of an image.(“Show High Quality…” is only a choice when in “View” > “Maximum Zoom”)

We recommend that photos and other raster images be saved at 100% the final size on the page (including cropping) with a resolution setting of between 200-300 DPI (dots per inch). They will need to be saved as JPG, TIFF or PNG files for use with Focus in Pix.

You can import JPG, TIFF and PNG images into Focus in Pix.

In order to import the photos into Focus in Pix, you will need to find the location where your picture files are stored on your computer. The iPhoto picture folder can be difficult to find for novice users. If you are having trouble locating your picture files in iPhoto, follow these steps to locate where your pictures are stored in iPhoto folder structure:

1. Using iPhoto, select one or multiple photos using your mouse. iPhoto highlights selected images with a yellow border.
   To select multiple photos, hold down the ’Shift’ key on your keyboard while clicking on multiple images.
2. In upper left corner of iPhoto menu, select File > Reveal in Finder > Original File.
   This action will open your computer’s Finder and take you right into your iPhoto library to directly to the image you were looking for. The images will be highlighted.
3. Note this location for later when you import the pictures into Focus in Pix (below).

Once you have located the photos in Finder, import pictures into your Focus in Pix project with the following steps:

1. Click on the ‘+’ button in the upper left corner of the Focus in Pix screen.
2. From the list, click on ‘Computer’.
3. Then choose one of the options to either import individual picture files or an entire folder.
4. Your computer’s Finder will appear. Use your mouse to navigate to where your pictures are stored on your computer.

The Mac application ‘Photos’ allows you to view and organize all your picture files that are stored in multiple locations on multiple devices (iPhone, iPad, iMac, etc…).

By default, when importing pictures into this application, the original picture files remain stored in their original location rather than making a new file somewhere else on your computer. Therefore, to import your pictures into Focus in Pix, you can either:

• Use the Focus in Pix ‘+’ button to navigate to and add the pictures from their original location from where they were stored when they were imported into ‘Photos’.
  OR
• Use the ‘Photos’ app to export copies of the picture files to another location on your computer. After the pictures have been exported and copied to a new location where you specify in ‘Photos,’ you will then use the Focus in Pix ‘+’ button to add them to Focus in Pix.

To export pictures from ‘Photos’ into a new folder:

1. Open the ‘Photos’ application.
2. Click to select a picture to export. When selecting multiple pictures, hold down the ⌘ (Apple Command key) or Shift key while clicking on each picture. (Notice that the pictures selected will have a colored outline vs. those that are not selected.)
3. At the top of your screen in the ‘Photos’ menu, select File > Export Unmodified Original…
4. A dialog box will appear. We recommend the following settings:
   • Under Export IPTC as XMP, leave this box unchecked.
   • Next to ‘File Name:’ select ‘Use File Name’.
   • Next to ‘Subfolder Format:’ select ‘None’
   • Click ‘Export’ button
5. A ‘Finder’ window will appear allowing you to navigate to where you want to save the picture copies on your computer. We recommend an easy-to-find location such as on your Desktop or in your ‘Pictures‘ folder (YourComputerName > Pictures). Note this location for later when you import your pictures into Focus in Pix.
6. Click ‘New Folder‘ button. Type to name your folder something recognizable in reference to your project (ie: Vacation Book  2017).
7. Click ‘Create‘ button. The new folder will appear in the Finder window.
8. Click to select / highlight the new folder and click ‘Export Originals‘ button.
9. A dialog box will appear to verify the files have been saved.

To import exported pictures into your Focus in Pix project:

1. Click on the ‘+’ button in the upper left corner of the Focus in Pix screen.
2. From the list, click on ‘Computer‘.
3. Select Computer > Add Folder Containing Pictures…
4. Your computer’s ‘Finder‘ will appear. Use your mouse to navigate to the location where you saved the exported pictures from ‘Photos’.
5. With folder selected, click ‘Select‘ button to import pictures into Focus in Pix.

Yes, we require a copyright release on all orders taken by a professional photographer.

It is important to understand that photographers and authors automatically obtain copyright on all of their work and retain those rights unless transferred in writing. Possession of a copy of a professionally shot image does not give the possessor the right to reproduce the work without written consent of the author/photographer. Therefore, a customer must have written permission from the photographer/owner for the use of a photo or logo in any project involving duplication of that image or photograph.

If after we receive your order we suspect we need a copyright release, we will put your order on hold and contact you regarding your photos. To avoid this production interruption, provide us with a copy of the release that the photographer provided to you. This will either be a physical document provided to you, or it will be a file stored on CD/media along with your photographs.

If you do not find one with your package, please contact the photographer to make sure you have rights to print duplicates of the photographs. If he/she approves, they will need to provide written documentation giving you permission to print duplicates. A copy of this approval should be provided to us. Alternatively, you can also ask your photographer to fill out our standard copyright release form.

Copyright releases can be forwarded to us via email at teresa@focusinpix.com, or via fax (952-891-8737). To ensure that your release is applied to your order, please reference your order number and last name when providing copyright releases.

Yes, pages can be exported as .jpg, .tiff or .png files and then imported into Focus in Pix software.

To achieve the best results use the following guidelines when setting up and exporting your pages:

• Document Sizes: The document size dimensions of your page(s) in the 3rd party software application must match exactly the size of the pages in your Focus in Pix project.
  • When using a raster program such as Adobe Photoshop, Adobe Elements or Corel PaintShop, set the page resolution to 300 DPI.
• Document Bleed: The document bleed size of your page(s) in the 3rd party software application must match exactly the bleed size of the pages in your Focus in Pix project.
• Export Settings: Export the pages from your 3rd party application with the following settings:
  • File type: JPG, TIFF or PNG
    • Do not export your pages as PDF.
  • Resolution at 300 dpi
  • Include bleed
  • Do not include crop marks

Below are setup guides for Booklets and Hard Cover Books. These guides include document sizes. You can also call Teresa at 952-891-8707 for additional assistance on this topic.

You can print a low resolution draft only. The software encrypts the data so it can only be printed at our facility.

When using a Mac mouse, use CTRL + click — or hold down the CTRL key on your keyboard while clicking with the mouse button.

You can also set up your Mac to allow right clicking on your one-button Mac mouse. Go to System Preferences > Mouse > Enable Secondary Click. Then, to access right-click menus, click with the right portion of your Mac mouse button.

Your projects are stored on your computer in a folder named “Focus in Pix Projects.” Within this folder there may be one or several folders — each folder represents individual projects created and saved within Focus in Pix.

• On a Mac, this folder is stored in your computer’s “Users” folder (/Users/YourComputerName/Focus in Pix Projects).
• On a PC, this folder is stored in “My Documents” or in Libraries > Documents depending on your operating system.

Please note that the actual picture files used in your project will not be saved/embedded within these files. All picture files used in Focus in Pix projects are linked to a folder on your computer where the picture is stored. To completely backup your project, you will also need to backup the picture files used in your project as well.

Once you are finished making your project within the Focus in Pix software, you can begin the order process by clicking on the green shopping cart button in the upper right corner of the screen (or choosing File > Order from the top menu in the program). This will prompt your system to open your computer’s default internet browser (i.e. Chrome, Safari, Microsoft Edge, Internet Explorer, Mozilla Firefox, etc.).  When your internet browser opens, click ‘Create a New Account’ if you have never ordered from us before, or use your login information to begin checkout. During checkout, fill out the quantity, choose paper, mounting, pickup and shipping options, and then pay for your order. After your order is placed, the system will prompt you to go back into the Focus in Pix software and upload the artwork files for your order.

We accept Visa, MasterCard, Discover and American Express credit cards.

Once you have paid for your order, the instructions on your screen will ask you to go back to the Focus in Pix program and upload your files. When your software is ready to upload your project files, a dialog box will appear within the Focus in Pix software asking you how you prefer to send your order in.  (Sometimes there is a minute or two delay before Focus in Pix will prompt you for your upload.)

The preferred method is to “Upload Order,” which will automatically upload your artwork onto our server.  Select this option and press the “Continue” button.

Alternatively, if you select “Send Order Via Mail,” the project files will be saved on your computer system and will need to be delivered to us so we can process your order.  The files will first need to be copied onto media such as a CD, USB flash drive or memory card.  The media containing your project files will then need to be delivered to our Burnsville location in Minnesota.

Our Burnsville address is:  Focus in Pix Production,  13775 Frontier Court,  Burnsville, MN  55337

If you live in the local Twin Cities area, you may deliver your files to Cornerstone Copy Center locations in Burnsville or Lakeville.
(Our Lakeville location can be found at 20776 Holyoke Ave, Lakeville, MN 55044)

If you plan to deliver your files to us instead of uploading them, please let us know by sending us an email at production@focusinpix.com and be sure to reference your order number.

After placing an order, you should see a dialog box that states, “Thank you for completing the order form. Please select how you wish to send your order…”  If you do not see this dialog box, please look for the above items and follow instructions for “How do I place an order?” and “How does the artwork get submitted for my order.” 

If after following the above instructions and you still do not see the dialog box prompt, it is possible that this box is hidden behind your browser and Focus in Pix program.  Try to minimize your internet browser (i.e. Microsoft Internet Explorer, Mozilla Firefox). If you still do not see this box, try to minimize the Focus in Pix software.

If you still do not see the option to upload your artwork, please contact us at production@focusinpix.com.

No. Accounts are only created when placing an order. When you begin the ordering process, you will be given the option to create an account.

Forgotten Password:

Click on the “Forgotten your Password” link on the login screen to reset your password. You will need to enter both your login name and email address to use this feature. Click “Reset” and a new password will be emailed to you (which you can change later if you wish).

Forgotten Login Name:

If you are having trouble finding your login name, email us at production@focusinpix.com. You must email us using the same email you registered your account under. We will then be able to verify your account and contact you with your login name. (We will contact you between the hours of 8 am and 4:30 pm, Monday through Friday.)

If you have never ordered from us before, there will not be an account on file. (You do not need an account to create a project.) You will need to click the “Create a new account” button to begin ordering your project.

IMPORTANT: Login names and passwords are case sensitive, so be sure to document your login and password in a safe place using the exact same capitalization and spacing that was used when the account was created.

Focus in Pix will save the project to your computer in a special folder. Unless the project has been deliberately deleted from your computer, your project should still be located on the same computer you created and saved it on.

If you are having trouble locating your project, please check the following:

• You can only access your project from the same computer you created and saved your project on.
  • Focus in Pix projects are created and saved locally on your computer, not online.
  • Focus in Pix projects are not accessible from another computer unless you physically transfer your project files and pictures to another computer.
• If your computer operating system (Mac OS or Microsoft Windows) has been set up with different user accounts and passwords, make sure you are logged into your computer using the same account that was used when launching Focus in Pix and creating your project.
• Make sure the software has been properly installed using the instructions on the download pages.
  • See Mac installation instructions
    
  • See PC Instructions
• Each time you launch the Focus in Pix application, be sure that you are using the correctly installed application file rather than opening the original download setup file.

If after checking the above you still cannot find your project, please call us at 952-891-8707, Monday through Friday between 8 am and 2 pm CST. We can help you best if you are in front of the same computer you used when you made your Focus in Pix project.

Focus in Pix will alert you when an image’s resolution is below our recommended resolution. This alert is common when photos from the web have been used, or when photos have been scanned at the incorrect size for your Focus in Pix project. This also happens frequently when a photograph has been enlarged or cropped in too much on the layout, and the photo does not have high enough resolution to support the enlargement / crop.

First, you may want to open the picture(s) in question in your photo editing software program, outside Focus in Pix. Enlarge the magnification of the photo on your screen to view the photos fine details, mimicking how large the photo will appear on your printed piece. If your photo looks very blurry on your screen, this is an indication of how your photo will print on your final project and the photo will most likely look blurry on your printed piece. If after viewing your photo in your photo editing software and you decide you want to replace the photo, consider the following options:

For images that have been enlarged or cropped on your layout: If the photo has been enlarged or severely cropped on your layout, you may want to attempt to decrease the size of the photo box, or decrease the magnification of the cropping on the photo with the alert.

— To decrease the size of the photo box: Select the photo box and click on one of the blue dots in the corner.  Drag the corner blue dot in the direction that would make the photo box smaller.

— To decrease the cropping magnification: Double-click on the photo box on the layout to bring up the cropping dialog box. Adjust the cropping inside this dialog box so the image is not magnified so much.  Drag the “notch” or tag in the lower corner down and adjust the cropping area with your mouse cursor.

The alert will go away if the image’s resolution will support the new size or revised crop.  If the alert still shows, you may want to consider reacquiring a different file for your image (see below).

Photos from a digital camera: If a photo that was taken by a digital camera is tagged with the “Low Resolution” alert, be sure it is the original version from the digital camera instead of a copied, lower resolution version. If you find you are using a lower resolution version, import the higher resolution version into your software and drop and drag the new version into your layout.

Photos you received from a friend: It is common for people to “downsize” their photos so they can be more easily sent via email or shared on the internet. If you are using a photo that you received via the internet or emailed to you by a friend, you may want to ask your friend for the original version from the camera instead of a manipulated, downsized version.

Photos that have been scanned: If you are using scans in your project, you may want to re-scan your images at a higher resolution DPI.  We recommend that photos and other raster images be scanned in at 100% the final size on the page (including cropping) with a resolution setting of between 200-300 DPI (dots per inch).

For example, if the photo is going to be 5″ x 7″ on your final layout (including cropping), your scan settings should be:

• Width: 5 Inches
• Height: 7 Inches
• Recommended DPI Resolution: 200 to 300 DPI

Once you have a larger, higher resolution version of your photo, import it into your software via the “Pictures” palette (use the “+” sign in the upper left corner) and drop and drag the new version into your layout, replacing the old version.

This problem will happen when the photos for your project have been removed or moved to a different location on your computer. This may also happen when attempting to import pictures from external media drives such as CDs or flash drives, or network drives that have been unplugged or removed. (We strongly suggest all photos be stored in and imported into Focus in Pix from one folder on your computer hard drive.)

If you are getting a “Missing Photos” alert, you will need to either plug in or insert the flash drive, external hard drive or media card your pictures are stored on. If the pictures have been moved, you can try to put them back to the exact location they were before, or re-link them to the new location where they are stored on your computer.

To re-link your pictures in Focus in Pix:

• Open your project in Focus in Pix
• You will receive a message that your pictures are missing. Click, ‘Find Pictures.’
• A list of missing pictures will show. Click on one of the pictures shown in the list to highlight it.
• Click the ‘Update’ button.
• Use the dialog box to navigate to the picture on your computer (the name of the file will be shown at the top of the dialog box). Select it to highlight it, and then click ‘Select’ button.
• A dialog box will appear to confirm your selection, ‘Are you sure you wish to update the picture box with this picture?’ Click the ‘Yes’ button.
• The software may automatically alert you that it has found additional missing photos in the same folder with the dialog box, ‘There are other missing pictures that appear to be located in this folder. Do you wish to update the picture boxes for these pictures as well?’ Click the ‘Yes’ button.
• In the ‘Find Missing Pictures…’ list, the Status column will change to ‘Updated’ for each picture found. Scroll through the list and click on any additional ‘Missing’ photos to find them.
• Once the list shows that all the pictures have been ‘Updated,’ click the ‘Continue’ button to continue to open your project.

In some instances, a photo shows as missing due to a corrupt or incorrect file type. If the photo is stored on your computer hard drive and you are still getting a “Missing Image” alert, try open the file in a (3rd party) photo editing software program, such as Photoshop, Paintshop Pro or the photo editing software that came with your digital camera or scanner. After opening the image, save the image as a new file within the software program and title it with a new name. Be sure the revised image is being saved as a .JPG, .PNG or .TIFF file. You will need to re-import the newly named file into Focus in Pix again, and re-drag it into your photo box on your project board, replacing the previously corrupt or “missing photo” image.

This issue can happen when there is a conflict between the Focus in Pix website and ‘cookies’ stored in your browser. (‘Cookies’ are small pieces of information websites store on your computer for quick access later.) To remedy this problem, close the browser completely and then click the ‘cancel’ button in Focus in Pix. After cancelling, we recommend clearing/deleting all cookies in your computer’s default browser. After deleting browser ‘cookies,’ use Focus in Pix to begin order checkout again.

To learn out how to clear/delete cookies for your browser, you may need to refer to your browser instructions. Otherwise, you will easily find directions by doing a web search ‘how to delete cookies.’ (Example: ‘How to delete cookies on Chrome’). 

If you continue to experience the same problem after deleting cookies, we suggest switching to a different default browser for your computer. So, for example, if the browser that automatically opens on your computer is Chrome, you may want to change your computer settings to open Microsoft Edge instead.

To learn how to change to another default browser, refer to your computer operating system instructions. 

After you have switched the default browser for your computer, use Focus in Pix to begin order checkout again. If you want your computer to go back to using the other browser as the default, be sure to go back into settings again to change back to the original browser after you successfully checkout. /toggle]

While placing my order, I receive an error or my connection times out. How do I place my order?

Some computers are set up with extra security, especially those at a place of business.  This extra security may prevent your computer from communicating with our servers.  Therefore, in order to communicate with our servers, you will need to temporarily modify your computer’s security settings.  We find that disabling the Firewall and /or Antivirus software on some computers will allow updates and ordering.  These are advanced settings in your computer! Do not change these settings unless you are knowledgeable about your system. Seek appropriate technical help for your system if necessary.  Also, please be sure to turn Firewall and Antivirus on again after you are done! If turning off these settings does not work, you can choose the “Send Order Via Mail” by saving your files to a disk or media drive. Instead of mailing the files, you can bring the disk or media to either of our Cornerstone Copy Center locations.  (Burnsville: 13775 Frontier Court, Burnsville MN  952-891-8707 |  Lakeville: 20776 Holyoke Ave, Lakeville, MN 952-232-0550.)

If this has happened after trying more than 3 times, there may be something wrong with one of the images used in your project.

The most common issue when this happens is that one of the images is excessively large, thus halting the upload. You will need to resize your images down so they are less than 10 MB.

1. Open the folder where your pictures are stored for your project. Look for images larger than 10 MB.
2. Important! Copy these images to another folder on your hard drive so you do not alter the original copy.
3. From the folder where your pictures are stored for your project, open each image that is greater than 15 MB in your own photo editing software. Size each of the large images down so they are less than 10 MB in file size when the file is closed. We recommend that the image be sized at 100% dimension size that the image appears on the page at 200-300 dpi resolution. Refer to your photo editing software for documentation on how to do this.
4. When saving the newly sized image, be sure to use high quality compression when making a JPG. Also, do not change the file name — save the file with the same original file name.
5. Once all the large images are re-saved, then try again to “Send Files” for your project. (Click on “Open an Existing Project”. Select project in list — then click on Send Files button.

If you still cannot upload after changing large files, please contact us for help between 9 am and 2 pm, Monday through Friday at 952-891-8707.

If the file upload does not progress after waiting over 5 minutes, internet security on your computer, firewall, and/or security on your connection may be blocking communication between your computer and the Focus in Pix server.

If you are trying to upload from work, you may want to pause and then try again from your home connection. Otherwise, you might try logging into a public wifi connection and then resume your upload. Another option is to disable your antivirus and/or firewall temporarily before uploading. Be sure to turn these items back on after file transfer.

If you still cannot upload, please contact us for help between 9 am and 2 pm, Monday through Friday at 952-891-8707.

If your application crashed during order checkout/upload, follow the following steps to upload your order:

1. Open your Focus in Pix software
2. Choose ‘Open an Existing Project’
3. Click on your project (the status should say ‘Waiting for Files’) and choose the ‘Send Files’ option
4. Tick the disclaimer box and choose ‘Start’
5. Click on the ‘Upload Order’ button then choose ‘Continue’

Your files will then be uploaded automatically to our server. After a successful upload, you will receive an email confirming that your upload has been received.

Yes, you can order your project again via the “My Account” feature.  Go to www.focusinpix.com and click on “My Account” in the upper right corner. Enter your Login ID and password to log into your account. (Note: Login ID and Passwords are case-sensitive).  Click on the “Previous Orders” icon to bring up a list of all past Focus in Pix orders. Locate the project you wish to reorder in the list.  (You may need to use the “Preview” link next to the order name review a preview image of each order.)  Click on “Reorder” to place another order.  You will be asked to log into your account again, submit order details and pay with your credit card. You will not need to upload your order again as we already have a copy of your files from your previous order.

Yes, you will need to perform this change within Focus in Pix, and then order the second book.  You may only change the size of your book as long as the new size is proportional to the first book. NOTE: This process is not perfect.  After the conversion to the new size, you will need to go back to review your book and make edits to your pages to be sure everything transfers correctly.  Cropping on your photographs will most likely need to be tweaked on many of your photos.

First make a duplicate of your original project:

1. Open Focus in Pix and choose the “Open an Existing Project” button.
2. Click on your book project name to select / highlight it (note, the thumbnail will not match the exact design of your book — saved projects have a default Focus in Pix thumbnail assigned to them)
3.  Locate and click on the “Duplicate Project” button in the lower section of the dialog box. (It will activate only if you have a project selected / highlighted.)
4. Rename your project with a new name.

Next, convert to the new size book:

1. Open the project.
2. If the option to order another size is available on your book, look for the “Change Product” icon located above your page.  Remember, this option is only available on certain projects. If available, the new size must be proportional to original size.
   
3. A dialog box of compatible products will appear. Given the current number of pages in your book, a “Price Difference” will be displayed next to the product icon. Select the same book theme in a new book size for your new book
4. After your book has been converted to the new size, a dialog box will appear on your screen.  It will prompt you to check each page as some graphics may shift and photo cropping will need to be adjusted after the conversion.
5. Preview your new book and make any changes
6. Order your book the same way you ordered the first book

Yes, you can share your book with your family and friends so that they can order your project.  You can currently share your book via Facebook or email. Your friends will pay for their order via their own credit card and Focus in Pix account which they will be required to make upon ordering a copy of your project.

1. First access your account via the “My Account” feature.  Go to www.focusinpix.com and click on “My Account” in the upper right corner. Enter your Login ID and password to log into your account. (Note: Login ID and Passwords are case-sensitive).
2. Click on the “Previous Orders” icon to bring up a list of all past Focus in Pix orders. Locate the project you wish to share in the list.  (You may need to use the “Preview” link next to the order name review a preview image of each order.)
3. Click on “Send to a Friend” to send a preview of your book to your friends. (If you are in the Preview screen, click on “Share” near the bottom.)
4. A dialog box will appear.  Under “How would you like to share?” click on either the social networking icon (1st icon) or the email (envelope) icon.
5. If you wish for this item to be protected with password protection (your friends will need to enter a password to access it), assign password in the password field. Confirm the password by typing it in again.  (Be sure you provide the password to those you plan to share this with so they can access it!)  If you do not wish for password protection, leave the passwords fields blank.
6. If you selected the Social Networking (1st) icon, click on the Facebook logo in the list. You will then be asked to log into Facebook to share your book with Facebook friends
7. If you selected Email (envelope) icon, click on the “Share by Email” button near the bottom.
8. Fill in the Message Title, Email Addresses (separate each address with comma) and Message Text fields.  Press the “Share” button.
9. Your friends can now view your book and reorder if they wish. They will be required to open a new account to order your project. 

Production Time (does not include shipping time)
Booklets: 2 to 3 days
Greeting Cards: 1 to 2 days
Poster Prints: 1 to 2 days
Calendars: 2 to 3 days

Please allow extra time for large quantity orders.

If you choose to have your order shipped, this can take anywhere between 3 to 5 business days to arrive via UPS  Ground or US Postal.  (You can also pick your book up at either the Burnsville or Lakeville locations.)  Overnight or 2-day shipping is available upon request.  Please email us at production@focusinpix.com if interested.

To find out if this is possible on your order, please contact us immediately at 952-891-8707 or 952-891-8700  and ask for Teresa, Warren or Daniel. If it is past business hours (after 4:30 PM Monday through Friday or anytime during Saturday or Sunday), please email production@focusinpix.com — be sure to reference your order number so we can stop production on your order. If your order has not been processed, we will arrange for you to make a change and resubmit your your artwork again.

The artwork we receive with your order is flattened and print ready, and not in editable format. For reasons related to quality, it is not ideal for us to edit the flattened artwork we receive on your order. For best results, any changes should be performed on the original, editable version of your project. This original version is stored on your computer, not on a web server.

If you live in the Twin Cities area in Minnesota, we have two locations:

Yes, we offer UPS Ground shipping (additional fees will apply depending on your order). This can take between 3 to 5 days to arrive after it has been produced. Overnight or 2-day shipping is available upon request and will cost additional fees.  Please call 952-891-8707 or email teresa@focusinpix.com if interested.

Yes, to ship to a different address, follow the steps below to change the shipping address on your order. Please verify the shipping address carefully to avoid any problems. Focus in Pix cannot be held responsible for shipping problems due to an incorrect address on your order.

1. Begin order checkout.
2. On the Shipping/Billing Details page, near the bottom, select ‘UPS Ground or US Mail’ shipping method.
3. The Update Shipping Address window will open. Change the address details to the desired shipping address.
4. Click ‘Change‘ button to see the updated Shipping/Billing Details page. The updated shipping address should now appear near the top under ‘Shipping Address’ — shown on the left side.
5. If additional changes are needed, click the ‘Change‘ button below ‘Shipping Address’ (on left side) to make edits.
6. If no changes are needed, click the ‘Continue‘ button.
7. Continue with order checkout including credit card payment and artwork upload.

Remember to allow 5 to 7 business days for production and shipping. Overnight or 2-day shipping is available upon request and will cost additional fees.  Please call 952-891-8707 during business hours or email teresa@focusinpix.com if interested.

Burnsville: Monday through Friday: 8:00 am to 4:30 pm.
Lakeville: Monday through Friday: 8:30 am to 4:30 pm.
We are closed on Saturday and Sunday and most major holidays.
– New Year’s Day
– Memorial Day
– Labor Day
– July 4th
– Thanksgiving (Thursday & Friday)
– Christmas